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Terms & Conditions

Terms & Conditions

Booking and payment

Les Hirondelles’ and ‘Les Loriots’ are gites offered for holiday rental subject to confirmation by the owners and receipt of a 20% non-refundable deposit. The deposit must be received within 10 days of us confirming your booking, and following receipt of your confirmation invoice. Payment can be by bank transfer or personal cheque. During this time the property will be reserved in your name. If the signed Terms & Conditions and deposit are not received within this time frame your reservation will be cancelled.

The balance must be paid not less than six weeks (42 days) prior to your arrival at the property. If payment is not received by this date, the owners reserve the right to give notice by email that the reservation may be cancelled. Reservations made within four weeks of the start of the rental period require full payment at the time of booking.

All amounts paid for the letting of the property are non-refundable. Clients are advised to take out holiday insurance, which should cover cancellation costs, loss of personal belongings and personal liability.


Payment Methods

Please contact us by email for details.


Tourist tax and other costs

Tourist Tax (La taxe de séjour) is payable at the end of your stay and is an amount set by the local commune. For each guest 18 and over the amount payable will be 0,90€ per night. This amount should be settled by cash or cheque (€ only).

Any other costs incurred during your stay (evening meals, homegrown produce etc) should also be settled at the end of your stay by cash or cheque (€ only).


Security deposit

We are obliged to insist on damage cover and ask for a refundable security deposit of 500€ (cash or cheque) upon arrival. Subject to deductions for damage, breakages or additional cleaning, your deposit will be refunded within a week of your departure. If the deposit is insufficient to cover damages, you undertake to pay the difference.


Cancellations

By you

Any cancellation by you (for whatever reason) must be provided in writing ; email is acceptable as long as a confirmation of receipt is provided by the owners. The effective date of cancellation is the date we receive written notification. Any monies already paid will not be refunded.

By the owners

In the extremely unlikely event of a significant change or cancellation of your booking by us, we will inform you as soon as possible. A full refund of all monies paid by you will be given within 14 days.


Rental period

Unless otherwise stated rental periods are for one week (or multiples thereof) and run from Saturday to Saturday.

The rental period shall commence at 4.00pm on the first day, and finish at 10.00am on the last day. The owner shall not be obliged to offer accommodation before the stated time and the client shall not be entitled to stay in occupation after the stated time.

Clients should arrive between 4:00pm and 8:00pm on the day of arrival unless prior arrangements have been made.


Rental conditions

The maximum numbers to occupy each property are clearly stated on each property description on the website. These numbers must not be exceeded. The maximum number permitted includes babies and small children.

The client agrees to be a considerate tenant, to take good care of the property, and to leave it in good condition at the end of the rental period. The owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning.

The client and their accompanying party also agrees not to act in any way that would cause disturbance to those in residence in the neighbouring property.

Any valuables left at the property are left at your own risk. We are not responsible for any loss. Proper care must be taken against theft and burglary. It is essential, and also your responsibility, to ensure that all doors, shutters and windows are closed and locked when leaving the property, or when walking in the grounds. No refund can be given should you decide to vacate the property as a consequence of a burglary.

The client shall report to the owners without delay any defects in the property or equipment so that repair/replacement can be made as soon as possible.

For the comfort of all guests, smoking is strictly forbidden inside all buildings at La Chabanaise.


Services & equipment

Both gites are fully furnished and equipped. The rental prices include bed linen, bathroom towels (for indoor use only), electricity, gas, water and WiFi. Additional services and equipment are clearly stated on our website and can be arranged on-site.

For babies we can provide a cot with mattress and bottom sheet. However, for your baby's comfort, we ask that you bring your own cot linen.


Pets

Pets may be permitted in the gite for a charge of 30€ each per week, specifically by prior agreement only and under the conditions below.

If you intend to bring your pet on holiday with you it must be communicated to us at the time of reservation, with details of the breed, size and sex of the animal. Each animal must be treated for fleas and worms.

It is strictly prohibited to leave the animal alone in the property for any period of time. They are not permitted in bedrooms or on the furniture. They must not cause any nuisance to other guests (noise, odours, aggressiveness, left to roam). Dogs must be kept on a lead at all times and you must clear up after any toilet stops.

Before departing La Chabanaise the property must be thoroughly cleaned and returned to the same condition as when you arrived. Should any damages occur we reserve the right to deduct an appropriate sum from your damages deposit to cover cleaning and repair costs.


Grounds

We have a number of animals at La Chabanaise and occasionally use electric fencing to retain them. These are clearly marked. Please ensure every member of your party is aware of this potential hazard.


Liability

The owner shall not be liable to the client:

  • For any temporary defect or stoppage in the supply of public services to the property, or of any equipment, machinery or appliances in the property or in the grounds.

  • For any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the owner’s control.

  • For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall refund to the client all sums previously paid in respect of the rental period.